• Help / Frequently Asked Questions

Consumer Protection Alert!

There are no known security issues at Holly Connors Art.  If anything crops up, we'll post it here.
Here are some general guidelines:

Holly Connors Art encourages all customers to be aware of potentially fraudulent or deceptive emails, phone calls and postal mail. Here are some simple guidelines to help you safeguard your personal information.

Be skeptical of requests for account numbers, social security numbers, credit card numbers, or any other sensitive personal information. Never reveal sensitive information to any one you do not know, especially if you suspect fraud.

Using a universal username and password for multiple websites leads to your account being vulnerable to interference from outside parties. As a company, Zulu Time Art takes the security of your account information very seriously. Therefore, we take measures to protect the security of our customer's account information.

Holly Connors Art will never ask you to provide sensitive information by email.  We would call you or email you to ask you to call us.  

Whenever, you're asked for personal information by email, phone or text message for any company, including ours, we recommend that you call back the general published number (not the one in the email) for whatever company you're dealing with, or that you go to the official Web site (do not use the link in the email). If you have any doubt regarding the legitimacy of an email DO NOT respond or click on any links.

Email HollyConnorsArt@icloud.com to alert us about suspicious emails or calls you get from Holly Connors Art.

Visit the Federal Trade Commission's website at www.ftc.gov for additional advice on protecting your personal information.

Frequently Asked Questions

Our website is open 24/7.  Holly Connors Art Customer Service can be reached at 774-230-0102 -- 10 am- 8 pm EST, seven days a week. You may also E-mail us at HollyConnorsArt@icloud.com 24/7.  We'll get back to you asap.

All events are by appointment.  Times vary.  

Need to make changes to your order? No worries, we're happy to help! You have 30 minutes to change or cancel your order after you have placed it.  Just call us at 774--230-0102 before 8 pm EST or E-mail our customer service guru at HollyConnorsArt@icloud.com.

Step 1: You have just placed your order and have received your order confirmation email! If you need to make any changes to your order, call us within 30 minutes from the time you placed your order to find out how.  (If after 8 pm EST, email us).

Step 2:Now it's our turn! We'll locate your merchandise and prepare it for shipping. Depending on which of our manufacturers we use to fulfill each item in your order, there's a chance you'll receive your order in multiple boxes. If this happens, you will get a separate email direct from Holly letting you know along with updates with tracking info from each shipment.

Step 3:Now for the exciting part! Within no time, your merchandise will be delivered!

When you order with Holly Connors Art, we'll send you multiple emails to update on your order status. 

You'll receive an order confirmation email at the email address you provided. Print and save for your records, as this will include an order number that you can use to check the status of your order.You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Please note that your order may ship within separate boxes and might be delivered on different dates. If your merchandise is on backorder:

We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer or vendor. This email will include a new expected ship date if available. If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date. Please note: Federal Trade Commission rule requires that you contact us within 30 days of the original ship date in these cases to avoid cancellation.

We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments. Common reasons for dividing an order are:

-Item availability.
-Shipping from different fulfillment centers/manufacturers.
-Shipping direct from our studio.

If your order has to be divided, we will send you a confirmation email advising you of the expected ship dates and the items expected to ship in each shipment.

Please note: when we divide an order into multiple shipments, you are not charged an additional fee. We simply divide the shipping cost provided at checkout across the multiple shipments when your order is charged. 

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, USPS sites.

Holly Connors Art strives to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock at our manufacturer level and we are not told until we ask for the fulfillment process. This can be due to damaged items, high order volume, etc.

Every order is unique so reasons for cancellations and delays vary. They can be, but are not limited to:

-Type of items ordered

-Quantity of items ordered

-How long the item was sitting in your cart

-The address and telephone number you provided for your credit card account does not match what your bank has on file

-You are shipping your order to an address other than your billing address

When you place an order, Shopify (our e-commerce provider)  is automated to charge your card. If your order is canceled for any reason, Holly Connors Art will issue an immediate refund.  

The exact amount of time until you see that refund on your account is determined by your bank or credit card company, so the time frame may vary.

If any condition applies to your order where a credit card can't be charged, you may be contacted by Holly for additional verification. If we are unable to reach you, your order will be cancelled.